Refund policy

Returns

  • We must receive your return within 7 days of your order date to be eligible for a refund. 
  • Bodysuits, accessories, hats, shoes, and intimates cannot be returned for sanitary reasons. These items are FINAL SALE.
  • All Sale/Clearance/Promotional Items are FINAL SALE.
  • To be eligible for a return, your item must be in the same condition that you received it in, unworn/unused, scent free, with all tags attached, and in its original packaging. Please include your receipt or package slip with the return. 
  • Unfortunately, we cannot accept clothing past the 7 day return policy for store credit. If items are returned past this period, the customer will be required to pay a $6 shipping charge to have the items sent back.
  •  Email us with any questions or concerns. We are always here and happy to help!

Damages

  • In the unfortunate circumstance that you receive a damaged item, you must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.
  • You have 3 days from the initial inquiry to provide all supporting evidence for a refund to be honored.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
    Return Instructions:
    • For instore purchases return item to store.
    • For online orders to start a return, email us at offbeat2021@yahoo.com or contact us directly through our website contact us page.

    • Please include your order number in the initial email and the reason for return, along with pictures if applicable. 

    • We will email you within 48-72 business hours. 
    • We will notify you once we’ve received and inspected your return. If approved, you will be sent store credit. 

    You can always contact us for any return question at offbeat2021@yahoo.com

      Exchanges

      • The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item you want.

      Shipping

      • All orders are processed and shipped within 1-3 business days. 
      • U.S. Orders typically take 3-6 business days from shipment date to be delivered. 
      • Make sure you are shipping to a secure location. We are not responsible for stolen packages.
      • You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
      • If item states delivered via tracking code and you did not receive the package then you must contact the shipping company used as this is out of our control.
      • Email us for further instructions. We are always here and happy to help!